5 Benefits of an FSM Suite that Shapes the Field Service Industry

How unstoppable were we, an invisible villain turned the world upside down? We were unpredictable and tirelessly working towards the better tomorrow until the opponent started invading us during late 2019.

From global tech-giants to small enterprise, all businesses were shutdown. Due to the lockdown and social distancing, many businesses started diminishing. Field service companies coming under the essential category decide to become the superheroes amid the pandemic and started servicing their client from the frontline.

If you are one among them, give more power to your business with incredible field service management software. Let’s have a quick view of how the FSM suite can benefit your virtual office and make remote workers work productive and more effective.

Smart Scheduling

If scheduling is done right, it is a win-win for you and your customers. If not, the problem is yours. Every effective scheduling results in increased efficiency, performance and productivity, and enhances customer relationships.

To make it more convenient, automated scheduling comes into play. The FSM suite schedules based on the following factors:

  • Location and time
  • Experience
  • Number of tasks completed
  • Urgency
  • Availability

Benefits of Automated Scheduling

Real-Time Monitoring

You and your customers get the luxury of monitoring field technician availability, keeping consecutive calls and messages at bay.

Self-Service

With virtual office and social distancing, self-service adds more benefit to your company. Your field technician and customers can connect on an online platform, follow instructions by the experts and fix repairs, enhancing customer communication.

Bag a Lot of Time and Effort

No pressure, no chaos, no errors is equal to a happy working environment. The field service management software helps you to save a lot of time, effort and money by automatic scheduling.

An All-in-One Software

Companies that use the best of software for each department end up with miscalculations, business failures and sometimes lose customers. When there is no way for a centralized and coordinated process, workflows get muddled.

Benefits of a Centralized Software

Work Order Management

A centralized data management and integration increases visibility and streamlines workflows through the hierarchy of employees.

Seamless Inventory Management

Effectively and efficiently monitor parts of inventory and save a lot from it.

A Powerful Overview

Take full control of the business, quickly identify loopholes and address the issue.

Accurate Customer Data

Save a lot of time and paper by dumping paperwork. Facilitates real-time and accurate customer database.

Access data from anywhere, at any time with cloud-based storage.

Increases Mobility

  • Bridge the communication gap between employees and field technicians.
  • Engage in real-time communication through messaging, voice calls, mails, video calls, etc.
  • Seasoned technicians can coordinate with novices on the field.
  • Easy access to the Knowledge-base

An increase in mobility increases employee productivity, first-time fix rates and customer satisfaction.

Seamless Invoicing and Payments

The coronavirus outbreak has made the transfer of viruses with papers. Seamlessly manage the situation with digital and instant invoicing. Digital payment transaction enables safe and virus-free payment processes.

Benefits of Invoicing and Payment Processing

  • Impress your customers with instant invoices and payment details. Effectively track payment details and mail or send messages to customers regarding the service.
  • Eliminate manual payment errors and delays, maintain a time-to-time database, and receive alerts and notification on delays and more.
  • Collect digital signatures and valuable feedbacks from customers.

Smart Field Inspections

Avoid confusion and ensure a safe working environment for your technicians with the service scheduling management software.

Enjoy automated checklists and enhance the performance of your employees and field technicians. Teams can prepare a customized form that can cater to their specific needs and monitor it constantly.

Put the disruptive technologies like AI and IoT into action; get streamlined and automated services with no room for errors and faulty equipment.

Eliminate paperwork; get everything recorded with just a tap on the app. Go without internet connection and access all mandatory files in the offline mode.

So many data statistics and reports have revealed the importance of an FSM suite in the upcoming year. For a field service company, most of your employees around 60% working outside the office, a field service dispatch software influences customer satisfaction and results in positive feedback. With an increasing number of field service technicians and organizations, an FSM suite has now become an essential element to run a company effectively.

Wrapping Up!

Encircling field service businesses with the right tools and technologies can work wonders on the field, increase brand credibility, improve customer satisfaction and on the whole open ways to boundless revenue growth. Make your company smart and your field technician’s work smarter with the field service management tool. Come; let’s build your business together. Book a free demo now!

Categories: Field Service Management