Best Advices and Tips for Field Service Management!

The Must-Haves of a Field Service Management Software

After a long discussion with yourself, you have come to the conclusion that your venture needs field service management software. Given today’s swiftly moving, digitized world, the need for one is indeed high. Automation has transitioned from being a luxury to a necessity. For a service management venture, there are a number of aspects each task involves. Starting from deploying, to allocating resources, monitoring the job, and up until billing; each such module can’t be dealt with manually!

To maintain efficiency in the workflow, and manage the various requirements smoothly, FSM software is employed. It is only natural to think twice, even thrice, before spending money on a service such as FSM software. While a tool will be necessary to upgrade the services your service management venture provides, there are certain questions you should ask yourself prior to buying one:

1) Is The Tool Worth The Money?

Most of the FSM tools available today are paid. While some may believe investing on software isn’t necessary, the smart lot tends to consider otherwise.

2) How Useful Is The Tool For My Venture?

Features that automate job deployment, data collection and storage etc. will be of great help for a service management venture.

3) Is There Healthy ROI?

Expenses made have to be earned back. The software should help work better, bring in a larger audience, and return the investments put in.

4) How Will My Venture Use The Software’s Features?

FSM software has a number of features. Take QuikAllot for an example, right from mail integration to instant billing; there are a number of useful features. However, do they go well with your venture? That’s more important.

Once these questions have been answered, and you have decided that a job management tool will assist your business; it’s time to analyze the requirements for field service management software:

1) Managing Work Orders: User-sent requests are what drive a service management firm. The need for fixing a broken tap or repairing an HVAC system is generated and stored as a work order. A manual approach will see you jot down work orders and assign them by yourself. Software however does this at a much faster rate. QuikAllot, the best field service management software today, is equipped to handle any number of work orders in the most efficient manner.

2) Customer-Side Management: Customer satisfaction is the biggest prize every business works towards. Keeping the user updated with job status, providing live updates, and generating invoices immediately are some of the best ways customer satisfaction can be achieved. This is why QuikAllot comes with modules to update task and executive status as notifications, keep the user updated real-time, and provide a smooth billing experience.

3) Job Scheduling: The main purpose of using tools is for speeding up processes that are otherwise slow when done manually. Keeping this in mind, QuikAllot has been developed with the stellar feature of Outlook integration. With one task assignment email from the customer, job information gets extracted directly and this speeds up the deployment process by several times! From scheduling to assigning, the complete process gets enhanced and is done in the matter of a few minutes.

4) Managing Dispatch: There is often a communication gap between field executives, customers, and office-side personnel. To prevent miscommunication from creating any problems, QuikAllot comes equipped with a system to facilitate contact between customers, executives and officials. This makes managing dispatch incredibly simple and efficient.

5) Technician Routing: A problem faced by field executives is finding the job location. Sometimes, verbal communication of the address isn’t enough. This is what makes GPS routing paramount for the FSM industry. QuikAllot is equipped with GPS to enhance navigation, and provide field-side workers with the necessary ease. This doesn’t just help them find out work locations, but also saves time. With the field service management app for workers, they can travel in a jiffy!

6) Resource Management: Jobs like carpentry; plumbing and electrical services require equipments and resources. From pipes to wooden planks to wires, a technician should be able to avail and manage these easily, without hampering the job. This is why resource management is highly prioritized in QuikAllot, and does the same with top-notch efficiency.

7) Inventory Management: While some resources have to be bought, some are too expensive and infrequently used to buy, and hence are rented. Managing these resources has to be done effectively to avoid unnecessary costs piling up, and also provide field executives with tools as and when needed. The stellar field service management software QuikAllot comes with neat modules for managing resources and keeping inventory.

8) Invoicing: The cherry on top is billing, the last and most important part of any business. Invoicing is a process that customers wish to be done with quickly. While speed is one factor, safety and quality matter too. This is why the invoicing systems in QuikAllot generate bills immediately, while also storing records of the job and providing a clear, transparent transactional experience to the user.

Job management services are growing by the day. Today we see food, grocery delivery, shipping services etc. increasing in demand. Get your venture up in the skies with the best FSM software in the game, QuikAllot! Keeping in mind the current trends and need, this software has been carefully designed. Want to try a demo? Contact us today and see the beauty for yourself!

Field Service Management

10 Challenges Faced In The Domain Of Field Service Management And How To Overcome Them

A booming industry, field service management is reaching out further each day. The applications of this system are endless in the industries we see today! From ordering food online, to getting an HVAC system installed, field management orchestrates a number of services for us. A few decades ago, this process had to be done manually, and was incredibly arduous for the company, the workers and the customers!

Gone are the days of waiting hours to get a leaking pipe fixed; the FSM industry now has grown massive! However, with massive changes come just as big challenges. Along with the industry, even the customer-base is growing. You have to equip yourself with a strong system to cater to the thousands, manage your team and ensure the workflow is always smooth.

A number of such challenges exist today in the FSM industry, and here’s how you overcome them:

1) Perfecting Delivery

Promptness is the most important aspect of on-demand delivery services. Be it plumbing, HVAC installation or even grocery delivery, how fast you get to the site is what makes all the difference. This is one of the biggest challenges and it boils down to the very core of how your business is run. If you are using slower means of loading jobs and delegating them to field executives, you are bound to get delayed! This is where QuikAllot comes in. With its speedy job fetching from emails, it allows for swift assignment – thereby ensuring the executives reach on time!

2) On-Field Expenses

Inventory management, travel expense and other general expenditures like these are always a problem field service management industries face. Just like you deal with customers, satisfying your field executives is important as well. On-field expenses primarily rise due to the adoption of a manual approach. When you move to a digital standard, a lot of your expenses will get cut down! QuikAllot, the world-class FSM software automates most processes to make sure resource management, job assigning, tracking, billing and other such aspects pose no hassle.

3) Unreliability Of Paperwork

This is more of a back-end problem that one too many industries have to deal with today. With increasing jobs being assigned, there is only so much that can be managed physically. As paperwork piles, chaos ensues! Go digital and take your service to higher standings; with a field service software like QuikAllot, jobs details, customer info, billing details and a lot more are maintained digitally!

4) Tracking Jobs

Real-time tracking is one of the elements that customers would love to have, but not all do. Impatience is natural on their part, and as owners of a field service management industry, it has to be satisfied! Billing, job status and resource tracking has to be provided in real-time! QuikAllot enables customers to avail live notifications comfortably, and have a clear idea of what goes on.

5) Communicating With Field Executives

With the ever-meticulous FSM software QuikAllot, the problems of field communication are brought to an end. Our software is incredibly powerful and allows both customers and office-side personnel to communicate on-field without any hassle.

6) Bettering Customer Service

Customer convenience should be your top priority. While a majority of the field service management companies try to do this by calling over and over, QuikAllot enables you to send timely notifications to your customers. With a few clicks, they can place a complaint and you can send assistance in a jiffy!

7) Coordination Between Field And Office Executives

Communication will be required on multiple occasions between field and office executives. QuikAllot allows you to send job location with GPS tracking, real-time updates and allow executives to manage resources effortlessly.

8) Poor Resource Management

As far as field executives go, resources are a necessity and they have to manage it efficiently. Plumbers might need pipes; carpenters might need nails and so on! This requirement has to be managed easily so executives can deal with the customer problem swiftly.

9) Upgrading Internally And Externally

FSM industries can’t stay stagnant; growth is crucial. As a field service management company, you will have to upgrade your services and improve the methodology of its provision. With time, you have to enhance your architecture. The best way to go about it is with powerful field service software like QuikAllot as your backbone.

10) Resolving Customer Issues

Dealing with a satisfied customer is no big deal; dealing with the ones left unsatisfied is. And this happens often. Even on your best day, catering to every customer can’t be done. A professional team behind the phone can help deal with any and all clients you have! The team you employ is just as important as the software you sport.

Challenging as it is, the FSM industry holds massive potential today. Equipped with adept software like QuikAllot, your service management venture can reach starry heights in no time! From assigning to tracking, all the way up to billing, you will have dedicated modules for each element, and be able to experience field management at its finest! Book a free demo now!

WordPress Lightbox