FSM Market: Global Statistics & Forecast
The implementation of field service management tools is estimated to shoot up for the upcoming years. The global market for FSM software reached $2.9B in 2018 and is expected to reach $5.7B by 2023 with a 15.0% CAGR. 61.0% of field work organizations track customer satisfaction.
Automating workflows has proved to improve the efficiency of field service businesses. A plethora of field service organizations have implemented Field Service Management (FSM) programs to optimize workflows, increase productivity, and improve revenue.
Competition isn’t as it was a few years ago, in the field service management domain. Today, there are a number of FSM businesses looking to make it big.
To see stand out and see success, you’ll have to employ a robust field management software, that automates tasks and lets you grow your business seamlessly.
Since digitization is becoming widespread, several FSM ventures are starting to realize the potential field service management software have. They help avoid a number of problems like:1) Negligent customer service 2) Poor resource management 3) Idle/unproductive technicians 4) Safety hazards 5) Unorganized job data 6) Falling ROI
These are but some of the many hassles businesses can avoid with the adept implementation of a good field service management software!
Here are 5 advantages of working with an FSM software
1) Deploy Tasks Seamlessly
The first task every FSM venture deals with is collecting user complaints and assigning field workers on the case. When customers have a leaky faucet or a snapped cable, they will expect the issues to be resolved swiftly. With such urgency in the atmosphere, your FSM business can’t afford to manually take customer orders, call up field technicians and deploy them. Having a good tool by your side will let you automate a majority of these processes and make the most out of the myriad Field Service Management Software Features! By scheduling tasks automatically and equipping field technicians with a mobile app for easier functioning, your venture will see an unrivaled growth in ROI!
2) Promote On-Field Efficiency
Field service management has been around for a long time, but only recently did it get a solid brand to hold on to. For as long as the FSM domain has been around, field technicians have had a rough time. Either they struggle to navigate to customer locations or find it difficult to manage the job resources. Likewise, billing is the field worker’s task, and not having swift means to bill customers will undeniably lead to a bad experience for them. When they’re paying money, they are right to expect quality worth the money. This is why having a good FSM software for your business is necessary. This not only makes the technicians’ experience better, but also helps.
3) Manage Data
Every business today needs to make the most of data, not just the FSM ventures. We are living in an era where information is key to scaling. For field service management ventures, data can be of different types – user data, inventory data, billing data, etc. Manually organizing all this information in an orderly fashion is difficult. A simple example of how user data can help is when you want to give loyalty discounts to recurring customers. Having customer information helps you stay aware of recurring customers and new ones! Instead of painstakingly managing this information by yourself, you can let a field service management tool do it for you. With a software like QuikAllot for your venture, database maintenance for any information management becomes seamless!
4) Avoid Wastage of Time
Time is of the essence when running a field service business. Having to manage paperwork, juggling through user requests on calls, struggling to find the right field technician for a job – all of this is a grand waste of time. The faster you respond to user requests, the better for your business. Backed by the right FSM software, you’ll be able to manage multiple requests simultaneously, avoid paperwork completely and process user complaints smoothly. All of this will directly contribute towards the improvement of your business!
5) Provide Better Customer Experience
Every business aims to give their customers the best experience. But in today’s digital age, this is not possible without embracing digitization. From a customer’s perspective, it is easier placing a complaint through an app than having to do so by calling. The former is convenient, swift and doesn’t involve any wait time. Likewise, FSM software ensure that technicians are assigned quickly and a customer’s time isn’t wasted.
Augment your business today with the best Field Service Management Software! Try QuikAllot and see the difference. We understand the myriad needs every business vertical has in the FSM space. This is why we provide a software that is completely customizable to your needs, and will equip you with game-changing FSM solutions! Call us today to book a free demo!