Top 6 Field Force Automation Trends You Must Follow in 2022 to Tower Your Service Management Business
The past few months have not been simple for organizations giving field service.
Since their work is viewed as crucial, staff had to go out and work even in the pandemic season. Service-based industries needed to guarantee their staff felt safe through a pandemic. They needed to ensure that enough income was spilling despite a financial stoppage around the world.
Every field service industry would sign with their customers an agreement of AMC (Annual Maintenance Contract) for repair and maintenance of product or property where they charge some amount from the clients for a specified product or for a fixed time. It is offered by the service management organizations or other manufacturer companies after the sale is done and from these practices, the businesses can able to retain the customers for a prolonged period.
FSM Market: Global Statistics & Forecast
The implementation of field service management tools is estimated to shoot up for the upcoming years. The global market for FSM software reached $2.9B in 2018 and is expected to reach $5.7B by 2023 with a 15.0% CAGR. 61.0% of field work organizations track customer satisfaction.