There are many when it comes to the service delivery business in general. Working hours, technician efficiency, equipment, KPI, and a lot more other big data. If you’re not generating enough money in your FSM business, then changes need to be made in your business system with an immediate effect.
Impacted by the advanced technologies, field service management has gone through several transitions in the last two decades. Whiteboard scheduling, paper documentation, making several calls to technicians just to know their availability and job status are all gone.