Top 6 Field Force Automation Trends You Must Follow in 2022 to Tower Your Service Management Business

The past few months have not been simple for organizations giving field service.

Since their work is viewed as crucial, staff had to go out and work even in the pandemic season. Service-based industries needed to guarantee their staff felt safe through a pandemic. They needed to ensure that enough income was spilling despite a financial stoppage around the world.

All things considered, there is more to look forward to in the service management industry. Significant trends are around technology and automation since they are key income drivers in the area.

Field Force Automation Market Analysis and Impact of Covid-19 over Its Growth

The field force automation market is expected to acquire market growth in the forecast period of 2022 to 2029. Data Bridge Market Research examines the market to develop at a CAGR of 16.15% in the previously mentioned forecast period.

As per PR Newswire, “In the midst of the COVID-19, the worldwide market for Field Force Automation assessed at US$ 1.4 Billion in the year 2020, is projected to arrive at an updated size of US$ 4.2 Billion by 2027, developing at a CAGR of 17.2% over the period 2020-2027.

Field force automation basically creates a real-time communication channel amongst the on/offsite sales team managing sales and admin tasks. It also offers various features including field force management, intelligent dispatching, and tracking, secure real-time communication, efficient customer management as well as preventive maintenance management.

The factors such as growing demand to amplify the efficiency of field forces and developing adoption of cloud-based solutions are expected to come out as the significant factors increasing the pace of field force automation market growth.

Moreover, since a number of Field Force Automation Software providers are offering cost-friendly solutions today, even small and medium-sized field service industries who have restricted small budgets are able to employ such Field Force Management Tool for managing their onsite workforces, this, in turn, will additionally boost the growth of the field force automation market in the above-mentioned forecast period.

The Field Force Automation industry is expected to witness development because of the ongoing COVID-19 pandemic. The reason behind this is the inconvenience of lockdowns in numerous countries, which are projected to create a high demand for automated and streamlined field operations for collecting real-time business insights.

Keep reading the article to learn more about the field force automation trends you can expect in 2022 that simplify the ordeal of this evolving digital world.

Increase in Utilizing Cloud Technology to Access Business Data Anywhere

Field service business requires flexibility and mobility for their tasks. Thus, they will likewise require tools that can move around with them. This is the place where cloud computing comes in. With this sort of innovation, your field representatives have access to other business-related information and communication apps from their own devices. This permits them to work proficiently at anytime and anywhere.

It is certain that 2022 will see the broad distribution of cloud innovation in all-sized businesses. Your field laborers can profit from its flexibility and mobility. It gives them simple and instant access to the tools and information instead of returning to the workplace for it.

Increasing Chatbots Allows Field Forces to Focus On Job

Chatbots nowadays are increasing in numbers and had been changing business-client linking for quite a long time. In 2022 and the next coming few years, chatbots for client service will be expected to play a vital job as increasingly more Field Force Automation Software’s are consolidating chat facilities into their dashboards to optimize client engagement with field staff.

Chatbots make technician scheduling simpler by allowing clients to book a service appointment just by dropping a line rather than investing more time and energy in the telephone or exploring through different choices on the app. It considerably improves technician time and greatly facilitates the field workforce by focusing just on work orders.

Enabling Data Analytics to Make Data-Driven Decisions

As competition develops tighter in the market, field service organizations are turning out to be more data-driven. This gives them insights into the feasibility of specific situations in the industry and field force automation market. Hence, the majority of companies are investing in reliable and advanced analytical Field Force Software with artificial intelligence capabilities.

Since field staff works in the field, they have direct access to information like client data, needs, pricing and promotional information, and customer satisfaction. They can observe and experience first-hand how your product is performing.

You can then utilize this data to make more data-driven decisions and implement more intelligent strategies for your business improvements. Similarly, you can gain other insights including route optimization, field inventory optimization, predictive analysis, etc.

Field Force Automation Brings In Giant Field Service Growth

Do you know how automation plays a significant role in service businesses? Automation showcases a path to an efficient flow of information between the head office and the field team through mobile technology like mobile phones, IoT sensors, etc. Since the information is stored in the backend, you can annihilate the risk associated with human errors and time spent on manual data entry. It is not that field force automation facilitates your service business only to manage certain aspects of operations like scheduling & dispatching, technician live location tracking, inventory management, invoicing, etc.

To see how field force automation works, your service delivery organization needs to implement the top-notch field service automation software which enables the frontline field force to get and share real-time information and people working at the back end need to process and provide feedback on that data in real-time.

This intelligent automation helps the service businesses to achieve vast growth for task systems, process management based on the business needs at that moment. Here, AI and analytics will be in touch with automation to make data-driven decisions on field force services.

According to Gartner,

By the end of the year 2025, 50% of the world population will be exposed to something like one internet of behaviours (IoB) program (private, business, or governmental).

By 2025, 40% of field-based organizations will further develop productivity results and outdo existing competitors by stretching out into paid virtual experiences.

By 2023, 40% of all business jobs will be sent to cloud technology platforms, up from 20% in 2020.

Augmented and Virtual Reality Reduce Business Costs

If you see the benefits of AR and VR in field services, it will be tangible. These two modern technology is considered as a colossal trend in 2022. Most of the service providers who roll trucks or other vehicles for their service business spend a lot to purchase, maintain the vehicle tool and some spare parts. These costs may eat most of the company’s profitability.

By implementing an AR-enabled field service software system, you can reduce business expenses in a huge manner. Your field professionals can remain in the office to conduct service appointment calls, view the inventories from a video stream from the customer’s smartphone, and guide the customer with visual instructions for making repairs.

And not stopped only with that, this AR integrated field force automation software can reduce software costs, equipment downtime, and reduction in headaches and hindrance of your field service technicians.

In the same way, VR can facilitate your field staff to carry out repairs in a completely risk-free environment and improve their skills in a 100% digitized setting.

Digital Interactions Increase the Pace of Field Service Business

After Covid-19, we can see that most of the B2B industries prefer digital conference calls and digital meetings. Companies are moving towards digitization strategies to speed up their business operations with the use of field service automation software. This biggest change in the business environment after the pandemic was also reflected in customers’ behaviour. Having said that even in 2022, B2B sectors will be expected to seriously think about their implementation in the strategies that provide digitalization.

Closing Lines

Subsequently, the trends discussed above will assist your services with fostering a trusted and extraordinary customer experience which will ultimately bring about high client retention and revenues. You can also check out field force automation software like QuikAllot to get what your service business deserves to see consistent growth in the field service space.

Want to learn more about the software? Get started today to see how our field force software operates for your business success. Schedule a demo right away!

Categories: Field Force Management