Why is Field Service Management Software Important for the Medical Equipment Industry?


As today’s medical equipment industries realize the value of delivering customer experiences that engage and delight, one place accepting augmented attention is field service. However, the field service department is rampant with challenges from material and medical equipment shortages, ineffective service management, monitoring spare parts performance, or reducing waste.

These issues completely make medical equipment company’s operations go down, reduce productivity and customer satisfaction while increasing costs and inefficiencies.

The good news is that these medical device industries can turn the whole situation around by activating new technology innovations and digital transformations like Service Management software.

The software also stops communication difficulties between field employees and dispatchers, which often led to longer wait times, distracted drivers, and human error.

You’ll find some significant reasons why most medical equipment businesses prefer to use field service management software.

If you’re managing the medical device industry, you have to solve questions like the following every day:

  • Is the medical inventory defective or lacking?
  • Does all the required equipment assigned to the fieldworker?
  • Has the repair been conducted correctly?
  • Are customers satisfied by our service?
  • Can we schedule and dispatch field staff with the right qualifications to carry out the specific task?
  • How can the field technician reach the customer’s location at the right time?
  • Can a business’s daily expenses and income be monitored?

Look at How FSM Software is Helpful for Medical Device Organizations:

No More Papers to Manage

At last, many medical device field services take advantage of medical equipment service management software to eliminate time-taking paperwork. With the powerful software, all operations that were previously done using paper-based systems like planning, assigning jobs, work order management, service reports, invoices can be automated and digitized.

By cutting down time spent on paperwork, your fieldwork technicians will have more time to focus on their work schedules and other things which can improve their productivity. By eradicating paperwork, field service management software prevents duplicate data entries and encourages data integrity.

Go for Uncomplicated Scheduling

One other benefit that medical device manufacturing companies can derive from using field service management is smart and efficient scheduling. Deploying the right kind of field service scheduling software for those healthcare companies will improve appointment compliance and facilitate increased productivity and the efficiency of professionals.

An avant-garde field service scheduling software offers advanced scheduling that helps with managing patients’ appointments and the maintenance of healthcare equipment. This minimizes the duplication of tasks and ensures that the right personnel and tools are available when and where needed.

You can greatly reduce the scheduling conflicts like overlapping events and double booking. These conflicts happening frequently could result in reputation damage or a rise in frustration among field service professionals.

Workflow Automation

If you are encountering problems in workflow management, it means various units in your medical equipment field service business are at risk.

It indicates that most of the teams in your healthcare field service management process are facing problems in certain segments. With the implementation of cloud-based FSM software, you will get visibility into work history, materials/inventory tracking, and work order documentation with mobile synchronization. And, another most important thing every healthcare businesses today go for is automated procedures.

Do you know how medical equipment companies get benefits from automation? A good field service automation software automates every operation that occurs outside the four walls of your healthcare office in a very streamlined fashion.

You’ll be able to get in the intelligent scheduling process and find the best-suited field technician to be on-site to perform the work activity, and optimized algorithms used in the solution can generate a lot of benefits to the industry.

If you don’t believe it, the software also drives billing speed and accuracy, gets access to needed healthcare equipment information, removes the burden from the head of the field technician and also provides more robust, cohesive field operations.


Many healthcare businesses today still use manual methods for organizing their works, technicians, customers, and equipment.

If your medical equipment industry is involved in many problem areas, then most likely the time has come for you to purchase the right field service management software.

You would do best starting with the service management software designed especially for small, medium, and big-sized medical equipment businesses. Saying so, you can also get in with our advanced tools and techniques integrated QuikAllot FSM software. You will overcome challenges that you face in your medical equipment industry with ease, ensuring that your business advances to the next level of success.

Sign up for a free 30 days QuikAllot trial with the software to observe its awesome features and operations!

Categories: Medical